At Your Service

English as a Second Language for Success in Customer Service

by Kathleen Bradley Amidei



Book Details

Language : English
Publication Date : 3/13/2023

Format : Softcover
Dimensions : 8.5x11
Page Count : 96
ISBN : 9781665738828
Format : E-Book
Dimensions : N/A
Page Count : 96
ISBN : 9781665738835

About the Book

Words matter. The words and phrases you use with your customers make a lasting and memorable difference in the quality of your customer's experience. AT YOUR SERVICE-ENGLISH AS A SECOND LANGUAGE FOR CUSTOMER SERVICE elevates ESL from simply correct English to the highest levels of professional, gracious, and confident communication. Students positively engage, through role-playing and other activities, in practical, real world service situations.

Kathleen Bradley Amidei shares her four decades of teaching, international business, and hotel management to successfully guide students to use the most effective language to give outstanding customer service to: engage and make a positive connection, resolve customer complaints, contribute to teamwork and training, give confident directions, serve wine, and take food orders.

The book also focuses on the best procedures and methods to create these workplace essentials:

  • Interviews and resumes
  • Body Language
  • Economics of the workplace
  • Specific grammar points
  • Brainstorming
  • Traits of good managers and employees

Many students have experienced a life-changing sense of accomplishment that has helped them with their careers and personal interactions.

About the Author